I remind you that some people make a simple haircut and release the barber rapidly (the SE in our case), while others employ the much longer, requiring a number of additional services (shaving, bathing, etc.). We discussed queue system software with the teacher the impact queues customers. All of them are affected and calculate the lost time, the boredom they feel waiting, and feeling injustice if you do not respect the priority. That is why many service providers, when They can not reduce waiting times, trying to cope with boredomofbeautiful lounges, magazines and television. Another way is to try to convince the customer that, while waiting, has already started its service.
The main reason for generating queues
Example restaurants. Thy give the queue system software list to choose up to prepare your table. And customers, however, react in the queue in various ways. For example, deceiving others (jockeying), in order to gain priority or refuse to chest the tail (balking) or leave the queue after a while (reneging). Fill in for provider that the change process and the acceptance of the policy, in which some services offered by the Self method is also another way of reaction enterprise to queuing problems.
But the important thing is to serve the customer and gone, without the bitter taste that waited too long and/ or that he had forgotten! Therefore, Lorenzo, for each service provider is a service cost, which increases as the level of queue system software service is improved because of most IN to be install and staffed. Simultaneously there is a waiting costs corresponding the cost of negative reaction of customers and expressed dissatisfaction with, recalcitrance, confrontation, withdrawal, perhaps with a total loss of the customer. The cost is reduced as service improves. Cost SE cost of Waiting CC number Cost Total cost Costs hardly measured but is very important. I remind you that what is measured is difficult not It means it is unimportant.
The fact that in queue system software